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Centre information during lockdown

Following the Government update, please read the latest centre information here.

To all our friends and family in Victoria Leeds. We all need to work together in order to keep safe. We are temporarily closed with the exception of essential services. Takeaway and delivery is available from participating restaurants and cafes, and some retailers are offering Click & Collect services.

Click here for a list of stores offering Click & Collect services

Click here for a list of restaurants and cafés offering takeaway or delivery

Click here for essential services that are open

Click here for a list of stores offering Virtual Shopping & Events

Our priority is yours and our colleagues’ health and we have introduced a range of measures to keep us all safe. Please read below to find out what safety measures are in place at Victoria Leeds.

Shop safe, be kind and we’ll be right here when you need us.

From all of us at Victoria Leeds

Safety Measures:

• A one-way system in the centre. Signage is in place throughout to help guide your journey while you shop. • Clear signs throughout the centre reminding everyone of the need to social distance, and to avoid shopping in large groups. • Hand sanitiser stations around the centre. • Enhanced cleaning procedures throughout the centre. • Face coverings are compulsory throughout the centre, including in all our stores. • We are only accepting card or contactless payments at our Pay on Foot machines in the car park. We’re restricting how many people can enter the centre and individual stores at any one time. This way, we can ensure everyone in the centre is able to social distance easily. Please bear with us, as it might take a little longer than normal to get what you want when you visit.

Below is a range of answers to the most frequently asked questions to help plan your next visit:

Is the Customer Service Desk open? Victoria Leeds’ Customer Service Desk is open. You can find it in Victoria Gate near GANT.

The Customer Service Desk is open Monday - Saturday 10am - 6pm and Sunday 11am - 5pm. Is the Collect+ service running? Collect+ is available at the Customer Service Desk for collections and returns. The service is available from the Customer Service Desk; Monday - Saturday 10am - 6pm and Sunday 11am - 5pm.

Will the toilets be open? No – unfortunately, the toilets and baby changing facilities in Victoria Gate will be closed.

Which stores are open? Following the latest update from the Government, from Thursday 5th November, Victoria Leeds will be open for Click & Collect services, restaurants and cafés offering takeaway or delivery and essential services. Customers coming to use Click & Collect services can use any of the designated entrances and will be asked which store(s) are they visiting. If you are collecting from our Amazon locker or Customer Service Desk, please use the George Street entrance for Victoria Gate.

Can I use the lift? Our lifts are available for use but social distancing is required at all time, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use. Are the car parks open? Only Templar Lane Car Park will be closed, all other Victoria Leeds car parks are open. For further information please visit here. Do I have to wear a face mask/covering? In line with the latest guidance from the Government, face coverings are compulsory throughout the centre, including in all our stores, unless you have a legitimate reason not to wear one such as a disability. For more information on who is exempt please visit the Government’s website. We know that those who are exempt may feel more comfortable showing something that says they do not have to wear a face covering. The Government has produced some materials that may help here.

My Victoria Leeds gift card expired while the centre was closed, what can I do? If you have a gift card that has expired while the centre was closed, we will be happy to extend the expiry date so that you have time to use it as we reopen. To do this, please call our Gift Card Support number which you will find on the back of your gift card. If you have a virtual gift card you can find the contact number in the footer of the web page where you check your balance. For more information regarding the Victoria Leeds gift card please visit here.