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Guest excellence service

Promising a premium shopping experience

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Victoria Leeds offers a range of services to ensure you get the most out of your visit.

Guest Excellence Service

Make your experience at Victoria Leeds special with the help of our Guest Excellence Service.

The team are on hand to enhance your visit with a selection of personalised services tailored to you. From hands-free shopping to City and centre information. Our team will promise a premium shopping experience.

Services include:

Hand-free shopping
City and centre information
Retailer spotlight
Offers and events

Head to the customer service desk in Victoria Gate to find out more details

The Customer Service desk

The Victoria Leeds Customer Service Desk located in Victoria Gate near GANT. To check their opening times, please click here.

If you have a query, please email and the team will respond to you as soon as possible.

Personal Shopping

Victoria Leeds has a range of personal stylists available in a range of stores.

Harvey Nichols – Matching exceptional service with styling expertise, Harvey Nichols Personal Shopping offers the ultimate shopping experience. John Lewis & Partners – Enjoy free fashion advice at their Style Studios or virtually, with no minimum spend or obligation to buy.

Beauty Services

Whether taking those first steps into using makeup or looking for something special, beauty counters and stores across Victoria Leeds has plenty to offer with a mix of complimentary and chargeable packages.

Harvey Nichols – Enjoy a wide range of professional beauty services, including facials, massages and brow threading.
John Lewis & Partners – Enjoy an impressive range of treatments from the Beauty departments as well as the Beauty Retreat or &Beauty salons found in selected stores.

Home Design Services

John Lewis & Partners – From the comfort of your home, their experts will show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Collect + Collect+ is available at the Customer Service Desk for collections and returns from:
10.30 am – 5.30pm Monday – Friday 9.30am – 5.30pm Saturday 11.30am – 4.30pm Sunday

Amazon Lockers

Our Amazon Locker, Shaan, is open for Click & Collect services. The locker can be found on the first floor of Victoria Gate near the toilets, access via the stairs or lift.

Free WiFi Select _The Cloud from your network list and follow the simple steps to connect.

Gift Wrapping

Subject to availability. A complimentary gift-wrapping service is available at lots of our stores including Harvey Nichols, John Lewis, Jo Malone London, Kiehl’s, Neom Organics London and Thomas Sabo.


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