Guest excellence service
Promising a premium shopping experience
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Victoria Leeds offers a range of services to ensure you get the most out of your visit.
Guest Excellence Service
Make your experience at Victoria Leeds special with the help of our Guest Excellence Service.
The team are on hand to enhance your visit with a selection of personalised services tailored to you. From hands-free shopping to City and centre information. Our team will promise a premium shopping experience.
Services include:
Hand-free shopping
City and centre information
Retailer spotlight
Offers and events
Head to the customer service desk in Victoria Gate to find out more details
The Customer Service desk
The Victoria Leeds Customer Service Desk located in Victoria Gate near GANT. To check their opening times, please click here.
If you have a query, please email info@victorialeeds.co.uk and the team will respond to you as soon as possible.
Personal Shopping
Victoria Leeds has a range of personal stylists available in a range of stores.
Harvey Nichols – Matching exceptional service with styling expertise, Harvey Nichols Personal Shopping offers the ultimate shopping experience. John Lewis & Partners – Enjoy free fashion advice at their Style Studios or virtually, with no minimum spend or obligation to buy.
Beauty Services
Whether taking those first steps into using makeup or looking for something special, beauty counters and stores across Victoria Leeds has plenty to offer with a mix of complimentary and chargeable packages.
Harvey Nichols – Enjoy a wide range of professional beauty services, including facials, massages and brow threading.
John Lewis & Partners – Enjoy an impressive range of treatments from the Beauty departments as well as the Beauty Retreat or &Beauty salons found in selected stores.
Home Design Services
John Lewis & Partners – From the comfort of your home, their experts will show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.
Collect + Collect+ is available at the Customer Service Desk for collections and returns from:
10.30 am – 5.30pm Monday – Friday 9.30am – 5.30pm Saturday 11.30am – 4.30pm Sunday
Amazon Lockers
Our Amazon Locker, Shaan, is open for Click & Collect services. The locker can be found on the first floor of Victoria Gate near the toilets, access via the stairs or lift.
Free WiFi Select _The Cloud from your network list and follow the simple steps to connect.
Gift Wrapping
Subject to availability. A complimentary gift-wrapping service is available at lots of our stores including Harvey Nichols, John Lewis, Jo Malone London, Kiehl’s, Neom Organics London and Thomas Sabo.
Keep up-to-date(& scroll before you shop)
⏱️Episode 4 coming 25th June!
Join @michelleeagletonofficial as she welcomes @theivyasia and @uyare.leeds for a culinary showcase between the two unique restaurants for a @stylearcadespodcast special, filmed at @moda_nysquare ✨
Two restaurants, six dishes, one unforgettable fusion of style and flavour. Follow @stylearcadespodcast to stay up to date!
It’s a forever thing✨
Grab your bestie and head over to @missomalondon for their welded bracelet experience!
One for you, one for your friend, the perfect bonding experience in Victoria Leeds🤍
Either walk-in or make an appointment on their website, we’ll see you there!
@tumitravel is now open in Victoria Quarter✨
Step into their beautiful store and explore premium luggage, backpacks, business travel essentials and customisation services!
Go ahead and see for yourself!
The wait is over! We`re thrilled to welcome back @habbibi.leeds 🤩
Following a refurb, they`re back and better than ever with delicious tapas, a fresh new look, Shisha terrace, and a fully Halal menu!
What’s even better? Book for the happy hour during June to enjoy 50% off your food bill, find out more on Habbibi’s page✨
Summer is calling☀️
This heat has got us in holiday mode, and all we need now is clothes to match!
We took a trip to @gant to find those holiday specials and were spoilt for choice✨
It feels like summer with these holiday fashion moments from our Victoria Leeds Fashion Show☀️
From our scenes: serenity shore, grandstand glamour, timeless motion and after hours, we’re spoilt for choice!
Find the looks from our show in our stores and grab those summer trends for yourselves! ✨
A warm welcome @nobodyschild to Victoria Gate ✨🌺
Perfect for those floral holiday dresses, dreamy prints and fresh designs, the new @nobodyschild store gives us those relaxing vibes we’ve been after!
A beautiful addition to Victoria Leeds, go ahead and take a look for yourself!
We can’t believe it’s over!
Those fashion finds are still on our minds, from the new neutrals, standout stripes, make it work and ocean luxe, we want more!
What was your favourite look? ✨
