(during your visit)

Find out about a range of services available to help make the most of your visit.

The Customer Service desk

The Victoria Leeds Customer Service Desk located in Victoria Gate near GANT. To check their opening times, please click here.

If you have a query, please email and the team will respond to you as soon as possible.

Personal Shopping
Victoria Leeds has a range of personal stylists available in a range of stores.

Harvey Nichols – Matching exceptional service with styling expertise, Harvey Nichols Personal Shopping offers the ultimate shopping experience.
John Lewis & Partners – Enjoy free fashion advice at their Style Studios or virtually, with no minimum spend or obligation to buy.

Beauty Services
Whether taking those first steps into using makeup or looking for something special, beauty counters and stores across Victoria Leeds has plenty to offer with a mix of complimentary and chargeable packages.

Harvey Nichols – Enjoy a wide range of professional beauty services, including facials, massages and brow threading.
John Lewis & Partners – Enjoy an impressive range of treatments from the Beauty departments as well as the Beauty Retreat or &Beauty salons found in selected stores.

Home Design Services
John Lewis & Partners – From the comfort of your home, their experts will show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Collect + Collect+ is available at the Customer Service Desk for collections and returns from:

10.30 am – 5.30pm Monday – Friday 9.30am – 5.30pm Saturday 11.30am – 4.30pm Sunday

Amazon Lockers

Our Amazon Locker, Shaan, is open for Click & Collect services. The locker can be found on the first floor of Victoria Gate near the toilets, access via the stairs or lift.

Free WiFi Select _The Cloud from your network list and follow the simple steps to connect.

Mobile Charging

Mobile charging points are temporarily closed until further notice.

Gift wrapping

Subject to availability. A complimentary gift-wrapping service is available at lots of our stores including Harvey Nichols, John Lewis, Jo Malone London, Kiehl’s, Links of London, Liz Earle, Neom Organics London and Thomas Sabo.

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