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Customer Service Desk

The Victoria Leeds customer services team is here for you.

We’re here to help, guide and assist you on your visit to Victoria Leeds. You can find us in Victoria Gate by Russell and Bromley.

We offer a range of services such as:

Handsfree shopping
Leave your bags at the Customer Service Desk to continue your visit, a little lighter. A free service exclusively on PLUS

Click and collect
Shopping online and need a trustworthy collection point? Our Customer Service Desk is perfectly placed in the city centre. Doddle work with over 46 online retailers and couriers such as dpd, Hermes and eBay. We can securely look after your parcels for up to 10 days. 

Amazon Lockers
Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, Shaan, located on the first floor of Victoria Gate. To find the locker, if you're within Victoria Gate, head down the corridor between GANT and Russell & Bromley, then take the stairs or lift to the first floor. Or, if you are entering the centre via our George Street doors, take either the stairs or lift to the first floor.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.   

Tourist information & General Enquiries 
For all things Leeds we're here to help. Our team can help you plan your day as well as providing information on local points of interest for you to take away.

Gift cards
If you're finding it hard to find that perfect present or you’re shopping for the person who has everything, the Victoria Leeds Gift Card is the ideal solution. The Victoria Leeds Gift Card is available from £5 to £1,000 denominations and can be purchased online or at the Customer Information Desk in Victoria Gate - BUY A GIFT CARD

The Victoria Leeds Gift Card can also be purchased as a ‘virtual card’ - BUY A VIRTUAL GIFT CARD

Pram hire
If there are some little legs getting tired our Customer Service team are able to help.

We look forward to seeing you at Victoria Leeds.

Opening Times

10:00 AM - 7:00 PM
10:00 AM - 7:00 PM
10:00 AM - 7:00 PM
10:00 AM - 7:00 PM
10:00 AM - 7:00 PM
9:00 AM - 7:00 PM
11:00 AM - 5:00 PM

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Victoria Leeds Customer Service Desk
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