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Customer Service Desk

The Victoria Leeds customer services team is here for you.

We’re here to help, guide and assist you on your visit to Victoria Leeds. You can find us in Victoria Gate by Russell and Bromley.

We offer a range of services such as:

Handsfree shopping
Leave your bags at the Customer Service Desk to continue your visit, a little lighter. A free service exclusively on PLUS

Collect +
You can send, collect and return parcels at our Customer Service Desk with Collect +

How it works:

Once you have purchased your order with your favourite retailer:

1. Select Collect+ as your delivery location and search for LS2 7AU then choose 'Victoria Leeds', please note that it may also appear as 'Victoria Gate'

2. Collect+ will text or email you to confirm that your delivery is ready to be picked up.

3. Go to the designated Collect+ location which is the Customer Service Desk in Victoria Gate. You'll find it opposite GANT & Russell & Bromley.

Amazon Lockers
Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, Shaan, located on the first floor of Victoria Gate. To find the locker, if you're within Victoria Gate, head down the corridor between GANT and Russell & Bromley, then take the stairs or lift to the first floor. Or, if you are entering the centre via our George Street doors, take either the stairs or lift to the first floor.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.   

Tourist information & General Enquiries 
For all things Leeds we're here to help. Our team can help you plan your day as well as providing information on local points of interest for you to take away.

Gift cards
If you're finding it hard to find that perfect present or you’re shopping for the person who has everything, the Victoria Leeds Gift Card is the ideal solution. The Victoria Leeds Gift Card is available from £5 to £1,000 denominations and can be purchased online or at the Customer Information Desk in Victoria Gate - BUY A GIFT CARD

The Victoria Leeds Gift Card can also be purchased as a ‘virtual card’ - BUY A VIRTUAL GIFT CARD

Pram hire
If there are some little legs getting tired our Customer Service team are able to help.

We look forward to seeing you at Victoria Leeds.

Opening Times

Mon
10:00 AM - 7:00 PM
Tue
10:00 AM - 7:00 PM
Wed
10:00 AM - 7:00 PM
Thurs
10:00 AM - 7:00 PM
Fri
10:00 AM - 7:00 PM
Sat
9:00 AM - 7:00 PM
Sun
11:00 AM - 5:00 PM

News & Offers

Victoria Leeds Customer Service Desk
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