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Keeping Everyone Safe

Our priority is the health and safety of both our customers and colleagues so we have introduced a range of measures including:

We recommend that face coverings are worn throughout the centre and in all our stores, unless you are exempt.

Hand sanitiser stations around the centre.

Enhanced cleaning procedures throughout the centre.

We encourage card or contactless payments at our Pay on Foot machines in the car park.

Below are a range of answers to the most frequently asked questions to help plan your next visit:

Will the toilets be open?

Yes – the toilets, accessible toilets and baby changing facilities are open, although we have introduced measures to encourage social distancing. The family room will be available but limited to one family at any one time. The changing places facility will be accessible on request.

What are your opening hours? If you are planning to visit, please visit here to see opening hours.

What are closed boxing day? If you are planning to visit on boxing day, please visit here to see what stores will be closed.

Which stores are open?

If you are planning to visit a particular store, please visit their page here for the latest information. These may be subject to change due to COVID-19 requirements.

The Customer Service Desk is open and the opening hours are:

Monday to Friday – 10.30 till 17.30 Saturday – 09.30 till 17.30 Sunday – 11.30 till 16.30

Is Collect + available? Collect+ is available at the Customer Service Desk for collections and returns.  The service is available during Customer Service desk opening times

Are the Amazon lockers available?

Yes, Amazon Lockers are available and located on the first floor by the toilets in Victoria Gate.

Can I use the lift?

Our lifts are available for use but social distancing is required at all time, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use.

Are the car parks open?

All car parks are open, including the multi story car park. Card payments only. For further information please visit here Is the AccessAble open?

AccessAble services are temporarily closed. Please refer to our AccessAble page for further information and updates.

Do I have to wear a face mask/covering? In line with the latest guidance from the Government, face coverings must be worn throughout the centre, including in all our stores, unless you are exempt. More information and guidance on who is exempt and ways to disclose this are available on the Government’s website here. Are store changing rooms open to try on items? Our retailers will have their own policies when it comes to changing rooms and return periods, so if you’re interested in visiting a specific store, we’d recommend getting in touch with them direct.

I have lost something in centre, who do i contact? For lost property queries, please use our Lost Not Lost service here.


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