Company Description
Annoushka is a renowned global jewellery brand founded in 2009 by entrepreneur and designer Annoushka Ducas MBE. With boutiques in Chelsea, Mayfair, and the Mandarin Oriental Hong Kong, as well as concessions in iconic department stores like Harrods, Harvey Nichols, and Liberty, Annoushka’s designs are celebrated for their storytelling and signature sense of fun. Every piece is defined by superlative craftsmanship and a spirit of modernity, driven by Annoushka and her design team’s dedication to excellence.
Role Description
Due to continued growth we are looking to expand our team in Harvey Nichols Leeds. This is a full time on-site role for a Sales Consultant located within Harvey Nichols Leeds. For 40 hours a week. You will be responsible for providing exceptional customer service, consulting with clients to understand their needs, and driving sales growth. The role includes tasks such as assisting customers with fine Jewellery product selection, maintaining in-depth knowledge of the brand’s offerings, and ensuring customer satisfaction through effective communication and personalized service.
Sales Associate: Annoushka Retail Department
Requirements:
• A great storyteller with excellent communication and social skills.
• Minimum 2 years’ experience in developing and achieving excellent sales results in luxury retail; fine jewellery product knowledge desirable but not essential.
• Performance focussed and capable of reaching and exceeding targets in a busy, multi-brand environment.
• Desire to provide an excellent in-store customer experience with a passion for delivering exceptional customer service.
• Diligent in nurturing client relationships and generating loyal customers through active follow up and use of company CRM systems.
• Engagement in productive clientelling and networking on behalf of the brand with occasional external event attendance.
• Maintain in depth product knowledge to allow for confident and successful consultations and after-sales assistance.
• Proactive and supportive team player with prominent levels of motivation and initiative.
• Positive, calm, engaging and friendly in approach.
• Stylish and professional personal presentation and demeanour.
• Support in handling daily administrative requirements such as stock transfers, repair processing, and stock taking.
• Assistance with daily VM and housekeeping requirements.
• Good IT skills and an ability to learn and understand new POS systems.
• Understanding of requirement to follow company and concession partner protocol and procedure.
• Ability to work a variety of split/early/late/weekend shifts over 40 hours a week.
• Be a proud and enthusiastic ANNOUSHKA Brand Ambassador who promotes our message of ‘Jewels for Life’.
What we offer:
· A vibrant, progressive and fun, professional working environment.
· Delightful, thoughtful, creative and exceptionally beautiful fine jewellery collections.
· Exceptional Staff jewellery allowance.
· Your Birthday off and excellent holiday allowance
· Competitive salary with OTE commission.
· Incentive scheme rewards
· Instore staff discount with Harvey Nichols
· Full time working hours of 40 hours a week over 5 days as mutually agreed.
· Sales and jewellery training onsite with the team. Access to our training portal for Annoushka collections, gemstone knowledge and Fine Jewellery sales techniques.
· Training in London and the opportunity to visit Annoushka’s design studio in Chelsea.
· Opportunity to attend jewellery events instore and in luxurious locations around Yorkshire and in London.
• Annoushka welcomes applicants who:
Act with Integrity and are Genuine, Warm, Joyful, Thoughtful, Trustworthy, Responsible, Flexible, Enterprising, Adaptable, Reliable, Kind and Inclusive.
