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Services



Customer Services desk
The Victoria Leeds Customer Service Desk is located in Victoria Gate.

Handsfree shopping
Love shopping? Hate carrying the bags?

As an exclusive Victoria Leeds PLUS app user you can leave your shopping bags with our Customer Service Team for FREE and carry on the Victoria spree.

How it works:

1. Download our Victoria Leeds PLUS app, if you haven't already and, ensure you are registered

2. Visit the Customer Service Desk in Victoria Gate with your shopping bags*

3. Click on the Offers tab in the PLUS app and click on Handsfree Shopping

4. Click on Redeem and simply scan the QR code at the Customer Service Desk

5. Provide us with some details and you will be given a receipt to take with you, and the items will then be placed in a secure container

6. You will be given a tag to take away with you.

Collect +
You can send, collect and return parcels at our Customer Service Desk with Collect +

How it works:

Once you have purchased your order with your favourite retailer:

1. Select Collect+ as your delivery location and search for LS2 7AU then choose 'Victoria Leeds', please note that it may also appear as 'Victoria Gate'

2. Collect+ will text or email you to confirm that your delivery is ready to be picked up.

3. Go to the designated Collect+ location which is the Customer Service Desk in Victoria Gate. You'll find it opposite GANT & Russell & Bromley.

Amazon Lockers
Pick up your Amazon order at a time that's convenient for you by using our Amazon Lockers, Shaan, located on the first floor of Victoria Gate. To find the locker, if you're within Victoria Gate, head down the corridor between GANT and Russell & Bromley, then take the stairs or lift to the first floor. Or, if you are entering the centre via our George Street doors, take either the stairs or lift to the first floor.

When your parcel arrives you'll receive an email notification and a unique pick-up code. Simply enter this code to open the locker.   

Free WiFi
Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available.

Mobile Charging
If your phone battery always goes flat at the most inconvenient times you’ll love our charging point, located in the central seating area in Victoria Quarter, simply connect your phone.

Gift wrapping
A complimentary gift-wrapping service is available at lots of our stores including Harvey Nichols, John Lewis, Azendi, Jo Malone London, Kiehl’s, Links of London, Liz Earle, Neom Organics London and Thomas Sabo.

Shop Online FAQs
Now you can shop your favourite Victoria Leeds brands from our website. Here are some FAQs to assist you, but if you have any further questions please contact us here;

Q. I wanted to buy a product but when I clicked to buy, it was out of stock. Why was this possible?

A. Our shop online portal enables you to discover and compare products from the range of listed stores. However, we do not sell any products - the buy button takes you to the store’s website so you can purchase with them directly. If the store has told us that the product is out of stock, we will remove it from our feed immediately but this may take up to 48 hours for the update to happen.


Q. I saw an item on your website at a lower price than when it came to buying the item. I’d like to purchase the item at the lower price, is this possible?

A. We do not sell any product but transfer you to the store’s website via the buy button. Most price changes are a reduction, but prices can go up as well down. If you bought the item and no longer wish to keep it, you can return it in line with the store’s returns policy.


Q. I bought a product via the Victoria Leeds online shop but have not received it yet. Why?

A. The Victoria Leeds online shop is linked directly to its partner store websites. All products bought via this service are purchased directly from the store and individual delivery terms and conditions apply. Please refer to the store website for additional information including delivery options.


Q. When is payment taken from my card?

A. Most online retailers will request your bank for authorisation of your debit/credit card when you place an order however the transaction may not appear on your statement immediately and some retailers may not apply charges until the goods are despatched.


Q. I would like to return my product - where do I go?

A. Product returns are subject to individual store terms and conditions. Please refer to the returns policy on the store’s website or the returns policy sent with your purchase, if supplied.


Q. Can your Customer Service Desk send this item back for me?

A. Victoria Leeds Customer Services, located in the Customer Services Point (Located in Victoria Gate) can help customers who wish to return items that operate via Doddle services. Some retailers will accept returns for refund in store, please check the Returns Policy on the retailer’s website, or the delivery note, for options.


Q. I haven’t received a refund for my returned item.  How do I get my money back?

A. All purchases remain between yourself and the store directly and are subject to their returns and refunds policy. A refund to your account will be subject to their terms and conditions.

Please contact the store directly for assistance.

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