Guest excellence service

Make your experience at Victoria Leeds special with the help of our Guest Excellence Service.

The team are on hand to enhance your visit with a selection of personalised services tailored to you. From hands-free shopping to City and centre information. Our team will promise a premium shopping experience.

Services include:

City and centre information
Retailer spotlight
Offers and events

Head to the customer service desk in Victoria Gate to find out more details

The Victoria Leeds Customer Service Desk located in Victoria Gate near GANT. To check their opening times, please click here.

If you have a query, please email info@victorialeeds.co.uk and the team will respond to you as soon as possible.

Personal Shopping

Victoria Leeds has a range of personal stylists available in a range of stores.

Harvey Nichols – Matching exceptional service with styling expertise, Harvey Nichols Personal Shopping offers the ultimate shopping experience. John Lewis & Partners – Enjoy free fashion advice at their Style Studios or virtually, with no minimum spend or obligation to buy.

Beauty Services

Whether taking those first steps into using makeup or looking for something special, beauty counters and stores across Victoria Leeds has plenty to offer with a mix of complimentary and chargeable packages.

Harvey Nichols – Enjoy a wide range of professional beauty services, including facials, massages and brow threading.
John Lewis & Partners – Enjoy an impressive range of treatments from the Beauty departments as well as the Beauty Retreat or &Beauty salons found in selected stores.

Home Design Services

John Lewis & Partners – From the comfort of your home, their experts will show you how to make the most of your space, or finally tackle that interior project you’ve been thinking about.

Collect + Collect+ is available at the Customer Service Desk for collections and returns from:
10.30 am – 5.30pm Monday – Friday 9.30am – 5.30pm Saturday 11.30am – 4.30pm Sunday

Our Amazon Locker, Shaan, is open for Click & Collect services. The locker can be found on the ground floor of Victoria Gate near the lifts.

Free WiFi Select _The Cloud from your network list and follow the simple steps to connect.

Subject to availability. A complimentary gift-wrapping service is available at lots of our stores including Harvey Nichols, John Lewis, Jo Malone London, Kiehl’s, Neom Organics London and Thomas Sabo.

Victoria Leeds has partnered with Convo in the UK to unlock conversations with you using real time British Sign Language (BSL) interpreting services.

You can connect with Convo directly in British Sign Language (BSL) from anywhere through Convo, their deaf-led remote interpreting service.

If you use BSL, you can call them through the Convo Now app on iOS, Android, or a web browser. Simply find them in the Community Directory. From the moment you connect, the interpreter is there, ready to reach the right person and support the conversation throughout.

Getting Started with Convo

First-time users will be asked to register once. This keeps your account secure and allows Convo to return your call if needed using your unique code.
To be able to receive callbacks from Convo, please provide them with your unique number, which is on the homepage of Convo Now. This unique code will allow them to give you a callback. See the Knowledge Base for support in receiving callbacks here.

Access Convo via app or browser here.  

FAQs & transition info here.

Need help? Email hello-uk@convo.io

BSL QR Access Points

You can also use Convo Access at the locations listed below. Simply find the green Convo QR codes at our locations, scan the QR code and connect to a qualified remote BSL interpreter for in-person face-to-face communication. You can use Convo Access at the following locations below.

– Customer Service Desk

-Our Guest Excellence Team via lanyards (look for our staff in tweed!)

-Any of our walking security staff via lanyards

-Alternatively you can find all Convo Access locations on the Convo Access map. You can find this map here. 

With Victoria Leeds and Convo, access is always in your hands.