SKIP_NAV_LINK
Victoria Leeds Logo 2019

Services

Customer Services desk - currently closed The Victoria Leeds Customer Service Desk is located in Victoria Gate. Handsfree shopping

Thank you to everyone who has used our Handsfree Shopping Service. Please be advised the facility is currently unavailable.

Victoria Leeds PLUS app registered users continue to have access to all our exciting exclusive offers, competitions and more.

For all the latest updates open the app today or click here to download for free! Collect + Unfortunately, we are currently unable to accept new parcels via CollectPlus. Click here to find your nearest return location: https://www.collectplus.co.uk/help-advice/how-to-return-parcel

To assist with any particular questions regarding the temporary changes to our Collect+ services please visit our advice page here

Amazon Lockers Amazon Lockers are located on level 2, down the corridor from the Customer Service Desk in Victoria Gate. Access via the stairs or lifts.

Family Room

We're installing a cosy family room where you can; change and warm bottles in a fully equipped kitchen, relax in a specially designed breastfeeding chair, enjoy family tailored toilet facilities, sort out nappies and keep the little ones busy in an entertainment zone. You will be able to find the family room on Level 1 in Victoria Gate, turn right as you exit the lifts. Free WiFi Select ‘The Cloud’ from your network list and follow the instructions to connect. Or for a stronger connection, download the Fastconnect mobile app (available for both iOS and Android). The app allows you to stay connected as you move from place to place, connecting you automatically to thousands of free hotspots whenever they are available. Mobile Charging If your phone battery always goes flat at the most inconvenient times you’ll love our charging point, located in the central seating area in Victoria Quarter, simply connect your phone. Gift wrapping A complimentary gift-wrapping service is available at lots of our stores including Harvey Nichols, John Lewis, Azendi, Jo Malone London, Kiehl’s, Links of London, Liz Earle, Neom Organics London and Thomas Sabo. Shop Online FAQs Now you can shop your favourite Victoria Leeds brands from our website. Here are some FAQs to assist you, but if you have any further questions please contact us here; Q. I wanted to buy a product but when I clicked to buy, it was out of stock. Why was this possible? A. Our shop online portal enables you to discover and compare products from the range of listed stores. However, we do not sell any products - the buy button takes you to the store’s website so you can purchase with them directly. If the store has told us that the product is out of stock, we will remove it from our feed immediately but this may take up to 48 hours for the update to happen. Q. I saw an item on your website at a lower price than when it came to buying the item. I’d like to purchase the item at the lower price, is this possible? A. We do not sell any product but transfer you to the store’s website via the buy button. Most price changes are a reduction, but prices can go up as well down. If you bought the item and no longer wish to keep it, you can return it in line with the store’s returns policy. Q. I bought a product via the Victoria Leeds online shop but have not received it yet. Why? A. The Victoria Leeds online shop is linked directly to its partner store websites. All products bought via this service are purchased directly from the store and individual delivery terms and conditions apply. Please refer to the store website for additional information including delivery options. Q. When is payment taken from my card? A. Most online retailers will request your bank for authorisation of your debit/credit card when you place an order however the transaction may not appear on your statement immediately and some retailers may not apply charges until the goods are despatched. Q. I would like to return my product - where do I go? A. Product returns are subject to individual store terms and conditions. Please refer to the returns policy on the store’s website or the returns policy sent with your purchase, if supplied. Q. Can your Customer Service Desk send this item back for me? A. Victoria Leeds Customer Services, located in the Customer Services Point (Located in Victoria Gate) can help customers who wish to return items that operate via Doddle services. Some retailers will accept returns for refund in store, please check the Returns Policy on the retailer’s website, or the delivery note, for options. Q. I haven’t received a refund for my returned item. How do I get my money back? A. All purchases remain between yourself and the store directly and are subject to their returns and refunds policy. A refund to your account will be subject to their terms and conditions. Please contact the store directly for assistance.