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Welding Specialist – Missoma

Missoma

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As Missoma’s Welding Specialist within our brand new Leeds store you will be fully immersed in every aspect of our customers’ journey. You will be tasked with delivering our bespoke welding customer experience, enabling our customers to have a piece of Missoma with them forever in the form of permanent bracelets. As well as being a brand ambassador creating an environment for our customers that encompasses our core values.

 

Key Responsibilities

  • Welcome customers through maintaining an upbeat, warm, helpful and authentically Missoma environment.
  • Be a Missoma ambassador; offer style advice, educate them on the brand and our ethos, share your own personal experiences and honest feedback, while helping each customer choose the right product(s) for them.
  • Expertly use the welding machine to seamlessly weld permanent jewellery including, but not limited to, bracelets onto our customers wrists.
  • Nurture and develop an unforgettable experience by establishing a personal connection with new and existing customers Advise our customers on the welding process during their appointment
  • Maintain a strong presence on the shopfloor, thorough engaging with customers at every touch point with a friendly and thoughtful approach.
  • Ensure that when using the welding machinery and equipment that you are adhering to all health and safety procedures
  • Be responsible for the accuracy of welding stock items, supporting with inventory checks when required
  • Keep the equipment and services area clean and tidy at all times, adhering to brand guidelines and standards
  • Become an expert on all Missoma products, with an active working knowledge on product basics, styles, materials, collections and after care.
  • Oversee the online booking and scheduling system for all welding appointments.
  • Coordinate regular staff training, ensuring the integration of the latest industry techniques into the Missoma business.
  • Handle feedback and present it to Store Manager as needed for weekly Manager meetings

 

Competencies & Experience 

  • This role is suitable for any Jewellers with welding or soldering experience and an interest in jewellery
  • A clean, professional and service oriented approach
  • Strong interpersonal and communication skills with the ability to communicate professionally and effectively with customers, employees and management.
  • Can consistently elevate the customer experience by being; proactive, approachable, positive and engaging.
  • Ability to identify each customer’s unique needs and tailor your customer service approach
  • Commercial drive to achieve store targets

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