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Supervisor Permanent, Full-Time

Paul Smith

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Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have an exciting opportunity to join our team as a Supervisor in our Leeds shop.  Located in Victoria Quarters, we are looking for someone with passion and energy to drive the team to achieve and act as a Brand Ambassador for Paul Smith, in the Supervisor role you will provide full and effective supervisory support to the Shop Management. This may involve overseeing a designated department or area of the shop floor as specified by the Shop Manager.

If you like the sound of what you’ve read so far, find out more about our company culture and the benefits we can offer you.

About You:
• Passion for style, fashion & the Paul Smith brand.
• Smart in appearance & individual.
• Interest and knowledge of current trends in music, arts and culture.
• Has initiative; is motivated, collaborative.
• Flexible and reliable.
• Good team member, helpful, approachable and trustworthy.
• Interest and knowledge of current trends in music, arts and culture.

The role:
• Encouraging the team to welcome all clients through the Paul Smith sales ceremony, greeting, discovering, proposing, closing and client follow up to provide a memorable customer experience.
• Engaging with customers to develop long lasting relationships, foster brand loyalty and delight them with your service enabling you to build your trust and credibility as a Paul Smith Brand Ambassador.  Showing your team the importance of this through excellent results and best practice.
• Maximising all sales and customer opportunities.  The incentive of a financial reward will ensure that you inspire your team to meet and exceed their individual targets to reach your Store’s KPI and Sales performance.
• Supporting the Shop Management on initiatives to achieve and exceed set financial targets.
• Sharing an excellent understanding of product knowledge with the team; including our tailor-made services.
• Actively taking care of stock related duties including delivery processing, customer orders, store to store transfers, end of season returns and stocktakes.
• Ensuring visual presentation, store maintenance and housekeeping is kept to the company’s desired standard both on and off the shop floor.

Your Experience:
• Loves to provide excellent customer service.
• Experience of retail environment.
• Ability to work towards sales targets; to interpret financial data.
• Loves learning and sharing product knowledge with customers and team.
• Maintaining excellent housekeeping and visual standards.
• Ability to monitor stock levels.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.

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