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Sales Assistant

Leeds, 3-5 County Arcade, Victoria Quarter, Leeds, LS1 6BW


Contract: 30 hours

Duties and Responsibilities:

Customer Service & Selling

- Provide every customer with a luxury customer service experience in line with the company’s expectations
- Consistently strive to overachieve in set KPIs i.e. ATV, UPT, SPH and other set targets as per the needs of the store and business
- Use product knowledge in different categories to maximise and drive sales
- Respond to and follow up sales enquiries using appropriate methods and tools
- Engage, develop and maintain key relationships with the core luxury consumer


- Maintain stock awareness in all categories in order to maximise selling potential
- Ensure VM presentation standards meet company requirements and reflect the brand
- Be aware of and actively support Company procedures to ensure the health and safety of customers and colleagues and the security of stock
- Ensure housekeeping standards are maintained to a high standard to reflect a luxury brand
- Assist in the planning and delivery of store event
-Carry out additional duties and to take on extra responsibilities as and when required
- Support the stores shrink plan by following operational best practices and seasonal shrink focus

People / Brand Focus

- Develop personal skills through training as provided by Mulberry or by an external provider subject to company approval
- Adhere to all Company Polices and Standards of Procedure
- Demonstrates and understands the Mulberry values and behaviours
- An ambassador for the Mulberry brand and exhibits a passion in all aspects of the role
- Communicates positively about the brand at all times

The Ideal Candidate:

- Exceptional communication and interpersonal skills
- Demonstrates initiative
- Ability to prioritise
- Ability to follow direction
- 1 – 2 years’ experience working in a customer focused brand or environment
- Second language desirable
- Availability across the week on a rota basis, including early mornings, evenings and weekends

Leeds, 3-5 County Arcade, Victoria Quarter, Leeds, LS1 6BW

How To Apply

Please apply via via the Careers section or alternatively send your CV and covering email to


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